Return & Refund Policy

Last updated: 23/01/2026

Thank you for shopping with Trendyverse. Please read this Return & Refund Policy carefully before making a purchase.

Return & Exchange Window

We offer a 3-day return and exchange window. You must submit your return or exchange request within 3 days of receiving your order. Requests submitted after this period will not be accepted under any circumstances.

Conditions for Return or Exchange

Returns and exchanges are strictly limited to cases where the product is delivered in a damaged, defective, or incorrect condition.

To be eligible for a return or exchange, all of the following conditions must be met:

• The request is raised within 3 days of delivery.

• The product is unused, unworn, and unwashed.

• Original tags, labels, and packaging are intact.

• A mandatory unboxing video, recorded continuously from the moment the sealed package is opened, is provided.

• Clear images showing the damaged, defective, or incorrect product are provided.

• Valid proof of purchase is available.

Failure to provide the required unboxing video and supporting images may result in rejection of the request.

How to Request a Return or Exchange

Trendyverse does not provide a return or exchange request facility through its website.

To request a return or exchange, customers must:

• Send an email to info@trendyverse.co.in or contact us via our official WhatsApp support number.

• Mention the Order ID and reason for the request.

• Attach the mandatory unboxing video.

• Attach clear photographs of the damaged, defective, or incorrect product.

Our quality team will review the submitted information and may contact you if additional details are required.

Submission of a request does not guarantee approval.

All return and exchange requests are subject to verification and approval by Trendyverse.

Approval of Return Requests

Trendyverse reserves the sole and absolute right to approve or reject any return or exchange request after reviewing the submitted evidence.

A return or exchange request may be rejected if, including but not limited to:

• The mandatory unboxing video is missing, incomplete, edited, or unclear.

• The request is submitted after the permitted return window.

• The product shows signs of use, washing, damage caused by the customer, or tampering.

• The claim is found to be invalid after inspection.

• Any of the eligibility conditions mentioned in this policy are not satisfied.

The decision made by Trendyverse regarding the acceptance or rejection of a return request shall be final.

Return & Exchange Fee

A mandatory fee of ₹100 is applicable for all approved returns and exchanges. This fee covers reverse shipping, handling, and quality inspection.

• For approved exchanges, the ₹100 fee must be paid in advance before the replacement product is dispatched.

• For approved returns, the ₹100 fee must be paid in advance and will also be deducted from the final refund amount.

• Processing of any approved return or exchange will begin only after the applicable fee has been paid.

• This fee is non-refundable.

Damaged, Defective, or Incorrect Products

Customers are advised to inspect their order immediately upon delivery.

If you receive a damaged, defective, or incorrect product, you must notify Trendyverse within 3 days of delivery by sending the required details via email or WhatsApp.

Upon successful verification and approval, Trendyverse may, at its sole discretion, offer one of the following:

• Replacement

• Exchange

• Refund

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Sale or discounted items

• Gift cards

• Custom-made or personalized products

• Perishable goods

• Personal care or hygiene products

• Hazardous materials, flammable liquids, or gases

Exchanges

Approved exchanges are subject to:

• Prior approval by Trendyverse.

• Payment of the mandatory ₹100 exchange fee.

• Product availability.

• Successful quality inspection of the returned product.

If the requested replacement product is unavailable, Trendyverse may issue a refund instead.

Refunds

Refunds are issued only for approved returns involving damaged, defective, or incorrect products.

• The mandatory ₹100 return fee must be paid before processing.

• The ₹100 fee will also be deducted from the refund amount.

• Once the returned product is received and passes inspection, you will be notified regarding the refund status.

• Approved refunds will be credited to the original payment method.

• Refunds are generally processed within 3–5 working days after approval. Actual credit timelines may vary depending on your bank or payment provider.

If more than 10 working days have passed since your refund was approved, please contact us at info@trendyverse.co.in.

Cancellation Policy

Orders cannot be cancelled once they have been dispatched.

Contact Information

For any queries regarding returns, exchanges, or refunds, please contact us:

Email: info@trendyverse.co.in

WhatsApp: Official Trendyverse Support Number

Legal Disclaimer

Trendyverse reserves the right to modify, amend, or update this Return & Refund Policy at any time without prior notice.

The policy applicable on the date of purchase shall govern the order.

Trendyverse reserves the sole and exclusive right to approve, reject, or cancel any return, exchange, or refund request based on its verification process. The decision of Trendyverse shall be final and binding in all such matters.